On World Rabies Day, the Centre for One Health, NCDC (MoHFW) in collaboration with WHO organized a two-day Regional Workshop at Hotel Imperial, New Delhi on 27-28 September.
On World Rabies Day, the Centre for One Health, NCDC (MoHFW) in collaboration with WHO organized a two-day Regional Workshop at Hotel Imperial, New Delhi on 27-28 September. The primary objective of the workshop was to develop the State Action Plan for Dog-Mediated Rabies Elimination (SAPRE) for the Northern Region states.
On World Rabies Day, the Centre for One Health, NCDC (MoHFW) in collaboration with WHO organized a two-day Regional Workshop at Hotel Imperial, New Delhi on 27-28 September. The primary objective of the workshop was to develop the State Action Plan for Dog-Mediated Rabies Elimination (SAPRE) for the Northern Region states.
On second day of workshop, on the occasion of World Rabies Day, 28th September 2024, Ms. Punya Salila Srivastava, OSD (Health), Ministry of Health & Family Welfare, GoI) launched the State Action Plan for Dog-Mediated Rabies Elimination (SAPRE) for State of Tamil Nadu, Mizoram, and Meghalaya, along with guidelines for the Rabies-Free City Initiative. The launch event was graced by esteemed dignitaries including the Ms. Punya Salila Srivastava, (OSD (Health), Ministry of Health & Family Welfare, GoI), Ms. L. S Changsan (Additional Secretary, Ministry of Health & Family Welfare, GoI), Ms. Latha Ganapathy (Joint Secretary, Ministry of Health & Family Welfare, GOI), Sh. Rahul Bhandari (Secretary, State Animal Husbandry, Fisheries & Dairy Development Department, Punjab), Dr. Sarita Chauhan (Joint Secretary, DAHD, MoFAHD, GoI), Dr. L.Swasticharan (Addl. Deputy Director General, Ministry of Health & Family Welfare, GoI), Ms. Payden, Deputy WHO Representative of India, WHO.
The workshop concluded with state presentations outlining their action plans and commitments towards rabies elimination. The participants expressed their gratitude to the Centre for One Health for organizing the workshop and providing invaluable insights and resources to combat rabies effectively.
Overall, the Regional Workshop was a significant step towards achieving the goal of rabies elimination in the Northern Region states and fostering collaboration between various stakeholders involved in the fight against rabies.
Objectives:
The helpline will consist of a team of well-trained agents (Graduate and above) working on inbound and outbound processes, supervised by a Team lead. These agents will be continuously updated with crucial information required to full fill objectives of helpline.
Helpline provides a cloud-based Ticketing system with the features like- generate and resolve tickets, track complete life cycle of the ticket, Real time monitoring & tracking of the ticket, SMS notification to Caller on the ticket status, sharing of Geo location of the vaccination centers. It will also have customized reports with the real time dashboard and Data analytics to understand the pattern. An advanced auto dialer system will be implemented to auto-assign incoming calls to available agents. Helpline also has Quality control mechanism to ensure call quality and appropriate information sharing.
All queries on Rabies prevention and control will be handled by a 16*7 dedicated Rabies helpline, with a dedicated number (15400).
Same helpline also handles queries on snakebite.
Presently this helpline will serve five states: Andhra Pradesh, Madhya Pradesh, Assam, Puducherry, and Delhi.